Long-Term Care Ombudsman Program Services

• Advocacy to ensure that residents receive quality care
• Ensure that residents receive all services – legal, financial, social, rehabilitative, and all others – to which they are entitled
• Receive, investigate, respond to, and attempt to resolve complaints made by or on behalf of residents
• Educate residents, families, and facility staff about residents rights
• Perform routine visits to facilities
• Report incidents of fraud, neglect, abuse, or exploitation to the appropriate authorities
• Mediate between residents and others about resident rights
• Provide information to the public about long-term care
• Provide in-services for facility staff
• Monitor laws and regulations that affect residents

You may contact the following individuals to request information, learn how to volunteer, or report long-term care issues.

For DeKalb, Jackson, and Marshall counties:
Alicia Howard, alicia.thomas@tarcog.us, 256-716-2451

For Madison and Limestone counties:
Vernel Mitchell, vernel.mitchell@tarcog.us, 256-716-2461