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Serving People

Advocating for residents in long-term care or assisted living

TARCOG’s long-term care ombudsmen are advocates who work to improve the quality of life and protect the health, safety, welfare, and rights of residents living in long-term care and assisted living facilities.

To get a list of Long Term Care and Assisted Living/Specialty Care Assisted Living Facilities, individuals can go to the Alabama Department of Public Health Website at: (For instructions, click here).

Long-Term Care Ombudsman Program Services

  • Advocacy to ensure that residents receive quality care
  • Ensure that residents receive all services – legal, financial, social, rehabilitative, and all others – to which they are entitled
  • Receive, investigate, respond to, and attempt to resolve complaints made by or on behalf of residents
  • Educate residents, families, and facility staff about residents rights
  • Perform routine visits to facilities
  • Report incidents of fraud, neglect, abuse, or exploitation to the appropriate authorities
  • Mediate between residents and others about resident rights
  • Provide information to the public about long-term care
  • Provide in-services for facility staff
  • Monitor laws and regulations that affect residents

You may contact the following individuals to request information, learn how to volunteer, or report long-term care issues.

For DeKalb, Jackson, and Marshall counties:
Alicia Howard,, 256-716-2451

For Madison and Limestone counties:
Vernel Mitchell,, 256-716-2461

Long-Term Care Online Resources

Comprehensive information on and planning tools for long-term care, as well as links to data on nursing home performance in Alabama and across the U.S.

Alabama Department of Public Health

Access to the Alabama Department of Public Health Statement of Deficiencies Reports of Health Care Facilities surveyor/inspection reports for nursing home facilities