Long-Term Care Ombudsman Program Services
- Advocacy to ensure that residents receive quality care
- Ensure that residents receive all services – legal, financial, social, rehabilitative, and all others – to which they are entitled
- Receive, investigate, respond to, and attempt to resolve complaints made by or on behalf of residents
- Educate residents, families, and facility staff about residents rights
- Perform routine visits to facilities
- Report incidents of fraud, neglect, abuse, or exploitation to the appropriate authorities
- Mediate between residents and others about resident rights
- Provide information to the public about long-term care
- Provide in-services for facility staff
- Monitor laws and regulations that affect residents
