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Long-Term Care Ombudsman Program

The long-term care Ombudsman seeks to improve the quality of life of the residents of long-term care facilities (including nursing homes, assisted living facilities, and specialty care assisted living facilities).

The duties of a Long-Term Care Ombudsman include the following:

  • Advocacy to ensure that residents receive quality care
  • Ensure that residents receive all services – legal, financial, social, rehabilitative, and all others – to which they are entitled
  • Receive, investigate, respond to, and attempt to resolve complaints made by or on behalf of residents
  • Educate residents, families, and facility staff about residents rights
  • Perform routine visits to facilities
  • Report incidents of fraud, neglect, abuse, or exploitation to the appropriate authorities
  • Mediate between residents and others about resident rights
  • Provide information to the public about long-term care
  • Provide in-services for facility staff
  • Monitor laws and regulations that affect residents

Anyone may contact the Ombudsman (256-830-0818):

  • to report long term care problems
  • to request information about Long-Term Care and/or Long-Term facilities

TARCOG Contacts:

  • Alicia Howard, Lead Ombudsman
    • Phone: (256) 716-2451
    • Email: alicia.thomas@tarcog.us

Websites of interest:
The Medicare.gov website provides comprehensive information on Long-Term Care including planning tools for long term care, and many links to additional important consumer information including Nursing Home Compare which provides information about the performance of nursing homes in Alabama as well as across the country.

This site provides access to the Alabama Department of Public Health Statement of Deficiencies Reports of Health Care Facilities, surveyor/inspection reports. This website posts the actual Statement of Deficiencies Report for nursing homes, but does not post the deficiency reports for assisted or specialty care assisted living facilities.


The Long-Term Care Ombudsman Program is in constant need of volunteers. If you are interested in joining our Volunteer Ombudsman Program, please contact the Lead Ombudsman for more information:

Phone: (256) 716-2451
Email: alicia.thomas@tarcog.us

Or signup at VolunteerMatch.org:
Zip Code: 35805
Area of Interest: Advocacy and Human Rights